Governance

We are committed to high standards of corporate governance as it promotes trust and transparency in how we conduct our business. Good corporate governance is central to supporting our vision of being the most trusted name in ERP.

SYSPRO’s Code of Business Conduct

Core Values

SYSPRO’s core values include a growth mindset, integrity, passion, results-driven focus, authenticity, and a commitment to winning together through collaboration and teamwork. Together, we uphold these values, fostering trust and transparency in all our endeavors.

Scope and Applicability

This Code of Business Conduct applies to SYSPRO and all SYSPRO employees, all customers, suppliers, governments and regulators, shareholders, competitors and colleagues. All others with whom SYSPRO has relationships are expected to conduct themselves in a similar manner.

Ethical Business Conduct and Fair Dealing

SYSPRO conducts business in a fair and reasonable manner and with integrity, and engages ethically, fairly and honestly with all of its customers, suppliers, governments and regulators, shareholders, competitors, colleagues, employees and all others with whom SYSPRO has relationships.

Compliance with Law, Regulations and Company Policies

As a Global business, there are numerous laws and regulations applicable to SYSPRO’s business. SYSPRO endeavors to observe and comply with all applicable laws and regulations in all regions in which it operates. SYSPRO’s internal company policies are of equal importance and are applicable to this Code of Business Conduct.

Employment Practices

SYSPRO recognizes, observes and complies with the laws, regulations, policies and principles pertaining to the following:

No forced, bonded or involuntary prison labor;
Freedom of association to form and/or join a trade union;
Safe and Hygienic working conditions;
No recruitment of any child labor;
Fair, equitable and industry-related wages and benefits;
Compliance with the laws regulating working hours;
Zero tolerance to any discrimination;
Disciplinary practices do not involve any physical, verbal, or sexual abuse or corporal punishment; and
Diverse, inclusive and equal opportunities and fostering a culture that values and promotes these principles.

Gratuities

No gratuities may be given to SYSPRO or any employee or independent contractor for the purposes of reward, encouragement, improper influence, or for preferential treatment. Modest gratuities are permitted, subject to SYSPRO’s policies.

Environment

SYSPRO takes various steps to minimize any negative impact on the environment that may result from the processes and operations of SYSPRO’s business, including the implementing of policies and procedures to address the impact SYSPRO has on the environment.

Resources and Information

SYSPRO protects and conserves all resources made available to it by third parties and utilizes them solely for the purposes authorized by such third party. SYSPRO undertakes to not infringe the intellectual property rights attached to such resources. SYSPRO further undertakes to take all reasonable commercial steps to protect all confidential information provided by third parties to SYSPRO and not to inappropriately dispose of , divulge, or copy it.

Confidentiality and Information Security

Confidentiality

SYSPRO is committed to ensuring the protection of sensitive and confidential information for our customers, partners, employees, and other stakeholders.

We have robust processes in place to safeguard this information and diligently adhere to all relevant legal and regulatory requirements, .maintaining our trust with stakeholders through the following:

Transparency: We are open about handling and protecting sensitive information
Consistency: We consistently follow security protocols and policies
Communication: We regularly update stakeholders on security measures and incidents
Accountability: We take responsibility for any breaches and work to rectify them promptly
Ethical Behaviour: We uphold ethical standards in data handling
Demonstrate Compliance: We provide evidence of adherence to security standards

Our Privacy policy provides information on collecting, using, sharing, and processing personal data and explains your choices about these processing activities.

Information Security

Information system security involves the protection of information and information systems from unauthorized access, use, disclosure, disruption, changes, or destruction to provide integrity, confidentiality, and availability.

SYSPRO is serious about security and our information system management security is characterized in this policy as the preservation of:

Confidentiality: ensuring that information and associated assets are accessible only to those authorized to have access.
Integrity: safeguarding the accuracy and completeness of information and processing methods and
Availability: ensuring that authorized users have access to information and associated assets when required.

SYSPRO protects its information systems from loss and to provide a secure working environment for its employees. The SYSPRO Information Security Policy also seeks to ensure, as far as reasonably possible, that the:

Assets of the organization are secured against loss by theft, fraud, malicious or accidental damage, or breach of privacy or confidentiality.
SYSPRO is protected from damage or liability resulting from using its facilities for purposes contrary to the laws of the regions where the organization is present.
Our Information Security directly references and is in line with the ISO 27001 and ISO 27002 Standards.
SYSPRO, as an organization, commits to improving the information security management system.

SYSPRO’s responsibility:

We host our websites on secure servers that use firewalls and other security measures to prevent unauthorized access
Ensure that our links are secure by using encryption and SSL Certificates
Backups of all our data are available to ensure that our systems and data can be recovered in case of a disaster or disruption
Least privilege access to applications and systems is implemented to limit access to confidential information and systems that reduce the attack surface and prevent exploitation
Employee training on security best practices is performed frequently.

Your responsibility

Protect your credentials: Never share your password with anyone; never send them via email or any social media platform; ensure you use a strong password.
Use security software, including anti-virus software.
Regularly scan your devices
Keep your security software up to date.

Conflict of interest

SYSPRO provides guidelines to ensure ethical decision-making and the safeguarding of the company’s reputation and well-being. Every SYSPRO employee has an obligation to conduct business within these guidelines to prohibit actual or potential conflicts of interest.

SYSPRO forbids employees:

From engaging in any other business that competes with the Company.
Having a financial interest in an outside concern that does business with or is a competitor of SYSPRO.
Rendering of the directive, managerial, or consulting services to any outside concern that does business with or is a competitor of SYSPRO, except with the knowledge and written consent of the Officers of the Company If an employee thinks that there is a possibility that they you may have a conflict, it is their responsibility to notify their manager of Human Relations and obtain their approval in writing.

SYSPRO employees may receive gifts or meals from an outside firm that does business with SYSPRO without obtaining additional approval provided the value of the gift or meal does not exceed $25.00 and that the employee does not accept more than one meal or gift during any one month.

At no time may an employee accept cash or equivalent from any outside firm that does business with the Company. If the employee is offered cash or equivalent, or a gift or meal that exceeds the value specified ($25.00), they must inform their manager/supervisor or Human Relations of such an offer.

An actual or potential conflict of interest occurs when an employee is in a position to influence a decision that may result in personal gain for them or a friend, relative, or business acquaintance as a result of the Company’s business dealings.

If an employee has any influence on transactions involving purchases, contracts, or leases, it is imperative that they disclose as soon as possible the existence of any actual or potential conflict of interest to their manager/supervisor and/or Human Relations so that safeguarding can be established to protect all parties.

Business dealings with outside firms should not result in unusual gains for those firms, the Company, and employees or some combination thereof. Unusual gains refer to bribes, product bonusses, special fringe benefits, unusual price breaks, and other. Promotional plans that could be interpreted to involve unusual gains require specific approval by Human Relations.

Health and Safety

Our commitment to occupational health and safety extends beyond compliance—it’s ingrained in our culture.

We believe that safety is a collective effort and we prioritize equally the well-being of our employees, customers, partners, contractors, and visitors.

Both management and employees share the responsibility for maintaining a safe work environment. Our practices align with the applicable Global legislation relating to Health and Safety and adhere to its principles to protect our workforce:

SYSPRO strives to create a work environment that is free from hazards, whether physical, chemical, or biological.
Regular training sessions equip our team with the knowledge needed to manage and work safely.
We have clear emergency response plans in place, ensuring swift action during crises.
We promote physical and mental well-being through wellness programs and stress management initiatives.

Equal opportunities

SYSPRO’s global workplace values differences and promotes diversity, inclusion, equal opportunities, and treatment within the organization.

The SYSPRO Leadership actively fosters a culture that values and promotes these principles. SYSPRO Diverse Equitable Inclusive (DEI) Policy outlines the commitment of SYSPRO to foster a diverse, equitable, and inclusive workplace globally; this policy provides a framework for promoting diversity in all its forms, ensuring equal opportunities, and creating an inclusive culture that respects and values differences. The SYSPRO DEI Committee oversees implementation, supporting various aspects of diversity and providing a platform for connection, shared experiences, and workplace inclusivity.

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