Governance
SYSPRO’s Code of Business Conduct
Core Values
Scope and Applicability
Ethical Business Conduct and Fair Dealing
Compliance with Law, Regulations and Company Policies
Employment Practices
SYSPRO recognizes, observes and complies with the laws, regulations, policies and principles pertaining to the following:
- No forced, bonded or involuntary prison labor;
- Freedom of association to form and/or join a trade union;
- Safe and Hygienic working conditions;
- No recruitment of any child labor;
- Fair, equitable and industry-related wages and benefits;
- Compliance with the laws regulating working hours;
- Zero tolerance to any discrimination;
- Disciplinary practices do not involve any physical, verbal, or sexual abuse or corporal punishment; and
- Diverse, inclusive and equal opportunities and fostering a culture that values and promotes these principles.
Gratuities
Environment
Resources and Information
Confidentiality and Information Security
Confidentiality
SYSPRO is committed to ensuring the protection of sensitive and confidential information for our customers, partners, employees, and other stakeholders.
We have robust processes in place to safeguard this information and diligently adhere to all relevant legal and regulatory requirements, .maintaining our trust with stakeholders through the following:
- Transparency: We are open about handling and protecting sensitive information
- Consistency: We consistently follow security protocols and policies
- Communication: We regularly update stakeholders on security measures and incidents
- Accountability: We take responsibility for any breaches and work to rectify them promptly
- Ethical Behaviour: We uphold ethical standards in data handling
- Demonstrate Compliance: We provide evidence of adherence to security standards
Our Privacy policy provides information on collecting, using, sharing, and processing personal data and explains your choices about these processing activities.
Information Security
Information system security involves the protection of information and information systems from unauthorized access, use, disclosure, disruption, changes, or destruction to provide integrity, confidentiality, and availability.
SYSPRO is serious about security and our information system management security is characterized in this policy as the preservation of:
- Confidentiality: ensuring that information and associated assets are accessible only to those authorized to have access.
- Integrity: safeguarding the accuracy and completeness of information and processing methods and
- Availability: ensuring that authorized users have access to information and associated assets when required.
SYSPRO protects its information systems from loss and to provide a secure working environment for its employees. The SYSPRO Information Security Policy also seeks to ensure, as far as reasonably possible, that the:
- Assets of the organization are secured against loss by theft, fraud, malicious or accidental damage, or breach of privacy or confidentiality.
- SYSPRO is protected from damage or liability resulting from using its facilities for purposes contrary to the laws of the regions where the organization is present.
- Our Information Security directly references and is in line with the ISO 27001 and ISO 27002 Standards.
- SYSPRO, as an organization, commits to improving the information security management system.
SYSPRO’s responsibility:
- We host our websites on secure servers that use firewalls and other security measures to prevent unauthorized access
- Ensure that our links are secure by using encryption and SSL Certificates
- Backups of all our data are available to ensure that our systems and data can be recovered in case of a disaster or disruption
- Least privilege access to applications and systems is implemented to limit access to confidential information and systems that reduce the attack surface and prevent exploitation
- Employee training on security best practices is performed frequently.
Your responsibility
- Protect your credentials: Never share your password with anyone; never send them via email or any social media platform; ensure you use a strong password.
- Use security software, including anti-virus software.
- Regularly scan your devices
- Keep your security software up to date.
Conflict of interest
SYSPRO provides guidelines to ensure ethical decision-making and the safeguarding of the company’s reputation and well-being. Every SYSPRO employee has an obligation to conduct business within these guidelines to prohibit actual or potential conflicts of interest.
SYSPRO forbids employees:
- From engaging in any other business that competes with the Company.
- Having a financial interest in an outside concern that does business with or is a competitor of SYSPRO.
- Rendering of the directive, managerial, or consulting services to any outside concern that does business with or is a competitor of SYSPRO, except with the knowledge and written consent of the Officers of the Company If an employee thinks that there is a possibility that they you may have a conflict, it is their responsibility to notify their manager of Human Relations and obtain their approval in writing.
SYSPRO employees may receive gifts or meals from an outside firm that does business with SYSPRO without obtaining additional approval provided the value of the gift or meal does not exceed $25.00 and that the employee does not accept more than one meal or gift during any one month.
At no time may an employee accept cash or equivalent from any outside firm that does business with the Company. If the employee is offered cash or equivalent, or a gift or meal that exceeds the value specified ($25.00), they must inform their manager/supervisor or Human Relations of such an offer.
An actual or potential conflict of interest occurs when an employee is in a position to influence a decision that may result in personal gain for them or a friend, relative, or business acquaintance as a result of the Company’s business dealings.
If an employee has any influence on transactions involving purchases, contracts, or leases, it is imperative that they disclose as soon as possible the existence of any actual or potential conflict of interest to their manager/supervisor and/or Human Relations so that safeguarding can be established to protect all parties.
Business dealings with outside firms should not result in unusual gains for those firms, the Company, and employees or some combination thereof. Unusual gains refer to bribes, product bonusses, special fringe benefits, unusual price breaks, and other. Promotional plans that could be interpreted to involve unusual gains require specific approval by Human Relations.
Health and Safety
Our commitment to occupational health and safety extends beyond compliance—it’s ingrained in our culture.
We believe that safety is a collective effort and we prioritize equally the well-being of our employees, customers, partners, contractors, and visitors.
Both management and employees share the responsibility for maintaining a safe work environment. Our practices align with the applicable Global legislation relating to Health and Safety and adhere to its principles to protect our workforce:
- SYSPRO strives to create a work environment that is free from hazards, whether physical, chemical, or biological.
- Regular training sessions equip our team with the knowledge needed to manage and work safely.
- We have clear emergency response plans in place, ensuring swift action during crises.
- We promote physical and mental well-being through wellness programs and stress management initiatives.
Equal opportunities
SYSPRO’s global workplace values differences and promotes diversity, inclusion, equal opportunities, and treatment within the organization.
The SYSPRO Leadership actively fosters a culture that values and promotes these principles. SYSPRO Diverse Equitable Inclusive (DEI) Policy outlines the commitment of SYSPRO to foster a diverse, equitable, and inclusive workplace globally; this policy provides a framework for promoting diversity in all its forms, ensuring equal opportunities, and creating an inclusive culture that respects and values differences. The SYSPRO DEI Committee oversees implementation, supporting various aspects of diversity and providing a platform for connection, shared experiences, and workplace inclusivity.
Section 172 of the U.K. Companies Act 2006
Syspro Global Software Limited
Year Ended 31 December 2024
The directors of Syspro Global Software Limited (“the Company”) recognize their responsibilities under Section 172 of the U.K. Companies Act 2006. In carrying out their duties, the directors act in good faith to promote the long-term success of the Company for the benefit of its members as a whole, while considering the broader factors set out in Section 172(1). These include:
- the likely long-term impact of decisions,
- the interests and well-being of employees,
- the Company’s relationships with customers, suppliers, and partners,
- the effect of operations on the community and the environment,
- the importance of maintaining high standards of business conduct, and
- the need to act fairly between members of the Company.
This statement explains how these considerations influenced the Board’s activities and decision-making throughout 2024.
1. Key stakeholders and the Board’s approach
The Company’s long-term success depends on the strength and alignment of its relationships with a broad range of stakeholders. The Board identifies the following as the Company’s principal stakeholder groups:
Employees
Our people are central to our ability to innovate, deliver specialized software, and maintain high-quality customer service. Attracting, developing, and retaining skilled talent is critical to sustaining our operational capability and long-term competitive position.
Customers
Customers rely on our software solutions to support essential business processes. Long-term relationships, product reliability, and responsive service are fundamental to our reputation and to the Company’s strategic objectives.
Suppliers and Technology Partners
We work closely with key suppliers, technology providers, and hosting partners. Stable, transparent, and mutually beneficial partnerships support product quality, cybersecurity, operational resilience, and innovation.
Shareholders / Members
The Company’s members expect responsible governance and sustainable long-term growth. The Board evaluates major decisions with regard to financial performance, strategic positioning, and long-term value creation.
Communities and the Environment
As a global technology organization, we recognize our responsibility to operate ethically, minimize environmental impact, and contribute positively to the communities in which we operate.
2. How the Board engages with stakeholders
Employees
During 2024, the Board and senior leadership team maintained ongoing communication with employees through:
- regular company-wide briefings and management updates;
- annual and mid-year performance discussions;
- investment in technical training, leadership development, and onboarding programs;
- employee surveys and structured feedback channels;
- workplace initiatives focused on flexibility, well-being, and professional growth.
Employee input influenced decisions related to resource allocation, training priorities, and enhancements to internal communication.
Customers
The Board receives regular reporting on customer engagement and service quality, including:
- customer satisfaction metrics and performance indicators;
- support-ticket trends and service-level reporting;
- strategic customer meetings and industry events;
- product-development feedback from customer success teams.
These insights shaped decisions on product enhancements, service delivery improvements, and technology investment.
Suppliers and Partners
Engagement with suppliers and technology partners included:
- ongoing performance and compliance reviews;
- multi-year agreements with key infrastructure and hosting providers;
- regular dialogue on cybersecurity, data protection, and operational continuity;
- transparent procurement and contracting processes.
This engagement informed decisions related to risk management, technology upgrades, and supplier continuity.
Community and Environment
The Company’s community and environmental engagement included:
- support for charitable initiatives and volunteering activities;
- contributions to digital-skills and STEM-education programs;
- environmental efficiency efforts, including reduced travel and responsible equipment lifecycle management.
Shareholders / Members
The Board engages with members through regular Board meetings, financial reporting, and the approval of key strategic initiatives.
3. Impact of stakeholder considerations on Board decisions in 2024
The Board considered stakeholder interests and long-term value creation in a wide range of decisions during the year, including:
Technology and product investment
The Board approved sustained investment in product innovation, cloud infrastructure, and cybersecurity. These decisions support long-term customer needs, competitive differentiation, and data-security requirements, despite their short-term financial impact.
Employee development and organizational structure
Feedback from employees led to enhanced training programs, clearer development pathways, and adjustments to team structures to support growth and operational efficiency.
Customer experience enhancements
Customer insight directly influenced decisions to strengthen support processes, improve account-management practices, and refine the product roadmap.
Supplier and partner relationships
The Board evaluated supplier arrangements based on long-term value, reliability, and security standards, leading to renewed and optimized partnerships with key technology providers.
Sustainability and community focus
Environmental considerations informed decisions aimed at reducing the Company’s carbon footprint, including increased reliance on cloud-based services and reduced business travel. Community involvement remained a priority through charitable support and digital-skills initiatives.
4. Fair treatment of members
The Board is mindful of its obligation to act fairly between members. All major decisions taken during the year were assessed for their long-term strategic impact, financial implications, and fairness to all shareholders.
5. Availability of this statement
In accordance with the U.K. Companies (Miscellaneous Reporting) Regulations 2018, this Section 172(1) Statement forms part of the Company’s Strategic Report for the year ended 31 December 2024 and will be published on the Company’s website.
