Legal

Our legal documents and agreements are crucial in managing SYSPRO’s legal compliance and risk, in managing expectations regarding responsibilities and obligations, in protecting rights, and in minimizing disputes.

SYSPRO’s Legal Compliance

SYSPRO holds copyrights over our software and related material; this safeguards our original work of authorship, including our software code, documentation, and other creative content. We require that users must respect SYSPRO’s intellectual property rights by not reproducing, distributing, or modifying their software without proper authorization.

We also protect our brand identity through trademarks; trademarks cover brand names, logos, slogans, and other distinctive elements associated with SYSPRO. Unauthorized use of these trademarks is prohibited.

SYSPRO’s Intellectual Property Rights Policy

Introduction

SYSPRO’s Intellectual Property Rights Policy outlines the way in which SYSPRO deals with its Intellectual Property Rights, as well as all persons and entities with which SYSPRO does business.

For the purposes of this Policy, “Intellectual Property Rights” means all existing and future intellectual property rights of whatsoever nature arising anywhere in the world, whether registered or unregistered, including (without limitation) trademarks, trade names and service marks, rights of copyright, design rights, patent rights, trade secrets and confidential information, together with applications for any of these intellectual property rights.

Scope and Applicability

This Intellectual Property Rights Policy applies to SYSPRO and all SYSPRO’s employees, as well as all customers, suppliers, governments and regulators, shareholders, competitors, colleagues and all others with whom SYSPRO has relationships (“the Third Parties”), who are expected to conduct themselves in a similar manner.

Compliance with Law, Regulations and Company Policies

As a Global business, there are numerous Intellectual Property Rights’ laws and regulations applicable to SYSPRO’s business. SYSPRO observes and complies with all applicable laws and regulations in all regions in which it operates. SYSPRO’s internal company policies are of equal importance and are applicable to this Intellectual Property Rights Policy.

Intellectual Property Rights Policy

SYSPRO recognizes that it and the Third Parties own Intellectual Property Rights and acknowledges these Rights are proprietary property and a valuable trade secret of SYSPRO and the Third Parties.
Ownership, right, title, and interest in the Intellectual Property Rights remains at all times with the owner of same.
SYSPRO and the Third Parties agree to hold all Intellectual Property Rights of each party in confidence and not to disclose any of them to any unauthorized third party.
SYSPRO and the Third Parties will not attack or assist others in attacking the validity or ownership of the other party’s Intellectual Property Rights.
SYSPRO and the Third Parties will not alter or remove any details of ownership, copyright, trademark, or other proprietary rights connected with the Intellectual Property Rights and the use of the Intellectual Property Rights.
SYSPRO and the Third Parties will ensure that its employees, consultants and independent contractors are aware of the obligations contained in this Policy and that they are placed under similar obligations of confidence.

SYSPRO Legal Department

SYSPRO’s Legal department fulfills a crucial role in managing legal risk and compliance, setting expectations, protecting rights, and minimizing disputes.

The department attends to all legal matters within the SYSPRO Group, including Intellectual Property, Company Secretarial, Legal Risk and Compliance, all contractual arrangements with customers, partners, suppliers, independent contractors and ISVs, internal legal support and advice and legal policies and procedures.

Should you wish to contact the Legal Department, e-mail central-legal@syspro.com or phone us at +27 11 461 1000.

SYSPRO Legal Documents

End User License Agreement

SYSPRO needs to protect its software, as well as the integrity and proper functionality of its software. If you require a license to use the SYSPRO Software, you are required to agree and abide by the SYSPRO EULA.

This requires you to not jeopardise or prejudice our software in any manner whatsoever, as well as the ensure the correct and authorised use of the SYSPRO Software.

Private Hosting Services Agreement

If the customer requires private hosting services for the purposes of SYSPRO hosting their server environment, irrespective of whether you are utilising SYSPRO’s software, this agreement is applicable to those services.

In particular, SYSPRO alerts you to our general terms and conditions pertaining to Data Privacy as this forms a vital part of private hosting.

Professional Services Agreement

This agreement applies in the event that a customer requires support and consulting services or any other services not provided for in other agreements listed here. The customer must ensure the costs and fees related to such services and agree to them in terms of a professional services order form.

Cloud ERP Hosting Services Agreement

Should the customer require our Cloud ERP services, these services are hosted in the cloud in terms of an agreement which SYSPRO ultimately has with Azure. This agreement refers all customers to the terms and conditions of the use of the Azure platform and the customer must abide by same.

This agreement also regulates the usage requirements of the customer and the fair use of the Azure platform, as well as the consequences of the potential over-use of the Azure platform.

Cloud ERP Software Support Services Agreement

In the event that SYSPRO provides you with support services for our Cloud ERP services, you are required to agree to and abide by our Cloud ERP Support Services Agreement. This agreement regulates how and when SYSPRO provides you with support on our Cloud ERP service offering.

This agreement contains SYSPRO’s support turnaround times, depending on the level of urgency, and what support services are included in our services and which ones may be excluded and may require a professional services agreement to be concluded.

Delve into SYSPRO’s security and compliance practices. Explore our framework documents for details on how we safeguard your information

Does SYSPRO comply?

As your food manufacturing business expands, relying on spreadsheets and basic software becomes impractical. An ERP system designed for food manufacturing is a comprehensive solution that addresses the unique challenges of the industry. It efficiently manages processes from the production floor to the back office, enabling scalability and facilitating digital transformation.

How does SYSPRO ensure...?

A tailored ERP system for food manufacturers drives significant improvements across the entire production cycle. By automating and integrating core processes, it ensures data security, mitigates risks, and provides easy-to-understand information. Managing the end-to-end supply chain, integrating the shop floor with the back office, and enabling effective collaboration with R&D and Engineering, it optimizes production, enhances customer service, and monitors inventory and financial data in real-time.

How can I get this document?

Implementing an ERP system in your food manufacturing business offers a multitude of benefits:

Integrated Business: Streamlined operations from production to administration.
Eliminate Manual Data Capture: Reduce errors and enhance accuracy.
Automate and Streamline Processes: Increase operational efficiency.
Optimize Manufacturing and Shop Floor Data Collection: Ensure real-time visibility.
Control Inventory Costs: Minimize waste and optimize levels.
Enhance Customer Service: Improve responsiveness and communication.
Improve Supply Chain Management: Efficiently handle logistics and procurement.
Achieve Cost Efficiencies with Improved Accounting: Better financial control.
Better Real-time Reporting and Collaboration: Foster informed decision-making.
Better Manage Product Quality and Lot Traceability: Ensure compliance and quality.
Better Manage Price Fluctuations and Quotation Process: Improve financial forecasting and quoting accuracy.

Contact us for more information

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